Terms and Conditions
Overview
- scope of application
- offers and services
- ordering process and conclusion of contract
- prices and shipping
- Delivery, availability of goods
- terms of payment
- reservation of title
- Warranty for material defects and guarantee
- liability
- storage of the contract text
- final provisions
1. scope of application
1.1 The business relationship between Isabella Heinz & Lisa Lang, wemadewardrobe GbR (owner: Isabella Heinz and Lisa Lang, Ludwigstraße 9, 86668 Karlshuld, hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.
1.2 You can reach our customer service for questions, complaints and objections by e-mail at hello@wemadewardrobe.com
1.3 A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor his independent professional activity (§ 13 BGB).
1.4 Deviating terms and conditions of the customer are not recognized unless the seller expressly agrees to their validity.
2. offers and services
The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller’s websites do not have the character of an assurance or guarantee.
All offers are valid “while stocks last”, unless otherwise stated for the products. Errors excepted.
3 Order process and conclusion of contract
3.1 The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart using the “ADD TO BASKET” button. Within the shopping cart, the product selection can be changed, e.g. deleted or the number of products adjusted. The customer can then proceed to complete the order process within the shopping cart by clicking the “PROCEED TO CHECKOUT” button.
3.2 By clicking the “PLACE ORDER” button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the “Back” browser function to return to the shopping cart or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function (order confirmation). The automatic confirmation of receipt merely documents that the customer’s order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller sends the ordered product to the customer within 2 days or makes it available for download, hands it over or confirms the dispatch to the customer within 2 days with a second e-mail, express order confirmation or sending the invoice.
4 Prices
All prices stated on the seller’s website include the applicable statutory value added tax.
5 Delivery, availability of goods
5.1 If advance payment has been agreed, delivery shall be made after receipt of the invoice amount.
5.2 Should the delivery of the goods fail through the fault of the Buyer despite three delivery attempts, the Seller may withdraw from the contract. Any payments made will be refunded to the customer immediately.
5.3 If the ordered product is not available because the Seller is not supplied with this product by its supplier through no fault of its own, the Seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not wish a comparable product to be delivered, the seller shall immediately reimburse the customer for any payments already made.
5.4 Customers will be informed about delivery times and possible delivery restrictions.
6 Payment modalities
6.1 The customer can choose from the available payment methods during and before completion of the order process.
6.2 If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deduction.
6.3 If third-party providers are commissioned with payment processing, e.g. Paypal or Klarna, their general terms and conditions apply.
6.4 If the due date for payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest.
6.5 The customer’s obligation to pay default interest does not exclude the seller from claiming further damages caused by default.
6.6 The customer shall only have a right of set-off if his counterclaims have been legally established or recognized by the seller. The customer may only exercise a right of retention if the claims result from the same contractual relationship.
7 Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8 Warranty for material defects and guarantee
8.1 The warranty shall be governed by statutory provisions.
8.2 The goods delivered by the seller are only covered by a guarantee if this has been expressly given. Customers can find out about the warranty conditions before initiating the order process.
9 Liability
9.1 The following exclusions and limitations of liability apply to the Seller’s liability for damages, notwithstanding the other statutory requirements for claims.
9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence.
9.3 Furthermore, the Seller shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Customer regularly relies. In this case, however, the seller shall only be liable for foreseeable damage typical of the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5 Insofar as the Seller’s liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
10. storage of the contract text
10.1 The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2 The seller will also send the customer an order confirmation with all order data to the e-mail address provided by the customer.
11. final provisions
11.1 The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
11.2 The contract language is German.
11.3. platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute resolution procedure before a consumer arbitration board.